We will raise a credit, exchange or refund once your return has been received and accepted by Silvermoon. ![]() Please allow 1-2 business days for your return to be processed. Return shipping costs are to be covered by the customer. Once your return is approved, please securely package your items back to us with your completed returns form included via a traceable method to our online team To request a return for your online order, please email with your order number and intent to return your purchase. The refund must be processed back on the original payment method used. We are unable to refund to alternative debit/credit cards. If eligible for a refund, this can only be returned the same way it was processed. Please note Sale items discounted by 25% or over cannot be returned or exchanged. If for any reason the item you have purchased is not quite right, we are happy to exchange, credit or refund any item purchased online.
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